FAQ

At Modern Candle we love to hear from our customers. In fact we get hundreds of emails, letters and phone calls every month.

Many ask us the same questions so if there's something you've been wondering about Modern Candle, there's a good chance you'll find the answer here:

General

Is Modern Candle an Australian company?

Yes. Modern Candle is proudly Australian owned and operated.

Shipping & Returns

Do you deliver internationally?

We currently only deliver orders to Australia. However we do have plans to ship internationally soon!

What shipping service do you use?

We generally use Sendle and Australia Post.

How long before my order is dispatched from the warehouse?

All Standard Shipping Orders are being picked, packed and dispatched between 3 to 7 business days of the order being placed. Please also allow additional time for Sendle and Australia Post to deliver as they have been impacted by the Covid-19 outbreak.

How long will it take for my order to arrive?

For Australian deliveries, you should receive your parcel within 7-15 business days depending upon your location. Once your order leaves our Gold Coast warehouse, you will receive an email with your tracking number, after which you can track your delivery via the Sendle or Australia Post website. Please contact Sendle or Australia Post for any inquiries about your order.

Please note, Modern Candle cannot be held responsible for delays in Sendle or Australia Posts network.

Can I cancel my order?

An order can only be cancelled up to the point it is despatched. We pride ourselves in despatching orders promptly, so to cancel please contact us immediately by filling out the contact us form -  before the goods have left our control. As stated, our warehouse process orders very quickly and it is probably already to late.

If the order has already left our warehouse, you will receive an email advising you that your order has been despatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy.

Candles

What type of wax does Modern Candle Co use?

Modern Candle hand-pours over 20 candles a day using the finest quality, 100% soy wax deprived from soybeans. 

Using 100% soy wax ensures that our candles emit no harsh, toxic fumes and provides a clean burn with significantly less soot than paraffin wax.

Do Modern Candle Co wicks contain lead?

No, Modern Candle Co candles are made with lead and zinc free cotton wicks.

How do I reduce candle smoking?

All candles should have their wicks trimmed to about 6mm every time before burning (and have all debris removed). Also make sure the candle is not oxygen-starved and never burn candles in a draught.

Why wouldn't I be getting any scent?

An exceedingly complex area. The candle's ability to 'throw' a scent is affected by: wax type; quality of scent; amount of scent, its manufacture and size of room.